Refund and Returns Policy

At The Hood Treasury, we are committed to delivering quality products and ensuring a satisfactory customer experience. Please review the following policy regarding returns and exchanges.

Overview

No Returns – Exchanges Only

We do not accept returns under any circumstances. Only exchanges will be considered, provided the conditions outlined below are met.

• Items must be returned within 10 days of purchase or delivery date.
• Products must be unused, undamaged, and in their original packaging.
• All original tags and labels must be intact and attached.
• Proof of purchase (receipt or order confirmation) is required for all exchanges.
• Final sale, clearance, or personalized items are not eligible for exchange.
• Items must be returned in a clean and resalable condition.
• Exchanges are only valid for the same product in a different size or color unless otherwise stated.
• Customers are responsible for return shipping costs, unless the item was defective or incorrect.
• Items damaged due to customer misuse or wear and tear are not eligible for exchange.

Non-Exchangeable Items

• Custom-made or personalized items.
• Products that have been worn, washed, damaged, or altered in any way.
• Items returned without original tags or packaging.
• Products returned outside the 7-day exchange window.
• Sale or clearance items.
• Intimate wear, swimwear, or hygiene-sensitive item

Shipping Fees

• If an incorrect or defective item was sent due to an error on our part, we will cover all shipping costs related to the exchange.
• If the exchange is requested for any other reason, the customer is responsible for all return and reshipping fees.

Return Process

• Step 1: Submit an Exchange Request
• Contact us via email within 10 days of receiving your order.
• Include your order number, the item(s) you wish to exchange, and the reason for the exchange.
• Step 2: Wait for Approval
• Our team will review your request and respond within 1–2 business days.
• If your exchange is approved, we’ll send you a Return Authorization and instructions on how to return the item.
• Step 3: Prepare Your Item for Return
• Pack the item securely in its original packaging, including any tags, labels, or accessories.
• Include a copy of your order confirmation or receipt in the package.
• Step 4: Ship the Item
• Send the package to the return address provided.
• You are responsible for return shipping fees, unless the item was received damaged or incorrect.
• We recommend using a trackable shipping service for your protection.
• Step 5: Inspection & Approval
• Once received, we’ll inspect the item to ensure it meets our exchange conditions.
• You’ll receive an update within 2–3 business days after we receive the return.
• Step 6: Exchange Processed
• If approved, we’ll ship the replacement item to you or issue store credit, depending on your preference.
• If the requested item is out of stock, we’ll contact you to discuss alternatives.

Need help?

Contact us at info@thehoodtreasury.co.za for questions related to refunds and returns.